FAQ's

Below you will find answers to some of the most frequently asked questions:-

There are two important indicators to look out for:

  1. The meter should be stamped with an ‘MID Approval number’ – see here for an example.
  2. Your Meter Supplier can provide you with an MID Approval Certficate. The paperwork should also include CE certificates. Please see here for an example of the relevant legal paperworks.

Yes, It is a criminal offence to resell energy through a non-approved meter and therefore all MID approved meters MUST carry the full MID marking. This applies to meters used for billing.
Whether for main supply (primary meters) or for internally distributed sub-supplies (secondary meters).

MID legislation makes no distinction between primary main supply meters and secondary sub-billing meters.

There are 4 options:-

  1. At a retailer with a Paypoint terminal using your card or Account number, you can find your nearest Paypoint terminal online at https://consumer.paypoint.com/
  2. Online at https://energycontrolspayments.paypoint.com/energy/
  3. Using the Energy Controls ‘Smart Prepay’ Payment app on your smartphone.
  4. Your Landlord/Property Manager will also have the option to make payments using our web portal.

When using the app there is a minimum payment amount of £20, and a maximum amount of £99 for each payment. When using the Online Payment service there is a minimum payment amount of £20, and a maximum amount of £99 for each payment. When paying at a retailer there is a minimum payment amount of £10, and a maximum amount of £99 for each payment.

Yes. We can provide your Landlord/Property Manager with a generic login to our web portal where you can view the credit balance and usage pattern for your Smart Meter.

Your first point of contact is always your Landlord or Property Manager. If they cannot resolve your problem they will contact Energy Controls for assistance.

The website for Online Payments is:-   https://energycontrolspayments.paypoint.com/energy/

No, you don’t need to register you can use this service as a guest. However, if you do register you will be able to view a history of your top-up payments and store a payment card to save time in the future.

Select the ‘Forgotten password’ option on the login screen. Enter your email address, click reset password and you will be sent a link to allow you to reset your password.

Once you have logged in select the PayPoint card icon. You can either scan the barcode on the PayPoint card that you want to add, or press the Add PayPoint card button at the bottom of the screen.

The PayPoint account number will be given you by your landlord, it has 19 digits and starts with 9826.

Once you have logged in click on the Payment cards icon and follow the on screen instructions. You will need to provide your card type, card number, expiry date, the name on your card, card security code and add a nickname for the card. This will make it easy for you to identify next time.

You can. You can enter the card details every time you want to make a Payment.  When the details have been entered you can choose whether or not to save the card to use for future payments.

No. There are no charges for receiving your receipt either by text message or email. NOTE: The 20 digit code on the receipt can be used to enter credit at the meter if there is a problem with the system.

Once logged in go to the ‘My details’ area of the app. There you will be able to switch off either of these. If you decide you want to receive them again, you can use the switch to turn them on again.

Your personal data is used ONLY for the purpose of sending prepaid credits to your meter. We DO NOT use your details for marketing purposes.

The App is free and can be downloaded from the App Store and GOOGLE Play – just search for ‘Energy Controls’ or ‘Smart Prepay’.